Welcome to Hamilton Electric Bikes

Absolutely. While we ship across Canada, 90% of our customers visit us in person. Whether you are coming from Toronto, Oakville, Burlington, or Niagara, our shop at 1931 King St E offers professional fitting and test rides you simply can't get from an online warehouse.

Absolutely! That’s one of the major benefits of heading to a local e-bike specialty shop. You get to touch them, sit on them, and test drive before making a decision. Our knowledgeable, friendly, and fun team will be there for you the whole way.

Perfect for commuting, running errands, or just enjoying a leisurely ride. The money you save on gas, parking, maintenance, and insurance adds up quickly, paying off your e-bike in no time with money to spare.

Yes! We ship across Canada using insured freight and courier networks. Our rates are calculated automatically at checkout by province:

• Ontario & Quebec (Zone 1): Flat rate of $150 per standard e-bike.
• Rest of Canada (Zone 2 - BC, AB, SK, MB, NB, NS, PEI, NL): Flat rate of $200 per standard e-bike.
• Free Shipping: Standard e-bikes over $2,000 qualify for free shipping (subject to our standard $250 freight subsidy cap).
• Accessories: Small accessories ship for a flat $22 ($35 in Zone 2), while bulky items (like car racks or large crates) ship for $40 ($45 in Zone 2).

Note: Oversized trikes, cargo bikes, and shipments to the Territories or remote postal codes require custom freight quotes. Full details are available on our Shipping Policy page.

Yes! Simply select Local Pickup at checkout. In-store pickup is always 100% free. Even better: when you pick up at our shop at 1931 King St East in Hamilton, our certified technicians assemble, tune, safety-check, and fit the bike to you at no extra charge.

Shipped e-bikes arrive boxed via commercial LTL freight or ground courier. To ensure maximum transit protection, the bike arrives approximately 85% to 90% factory assembled. You will need to install the front wheel, handlebar/stem, pedals, and any included accessories, as well as verify tire pressure and bolt tightness before your first ride.

The lithium-ion battery is safely shipped mounted and locked on the bicycle in compliance with Transport Canada safety standards (UN3171 Battery-Powered Vehicle).

We offer a 10-day return window from the date of delivery for eligible items in new, unblemished condition. Because we operate strictly as a retail and service shop and not a rental service, e-bikes must have under 10 kilometers on the odometer to be eligible for return.

• All unboxed e-bike returns are subject to a 15% restocking fee to cover initial subsidized freight, inspection, and administration.
• Return freight must be arranged and paid for by the customer, and the bike must be in its original factory packaging with all structural inserts.
• Orders cancelled prior to shipping are refunded less a 3% gateway credit card fee.

Review our full terms on the Return & Cancellation Policy page.

An e-bike is a bicycle with an integrated electric motor to help with pedaling. It works like a regular bike, but when you pedal, the motor gives you an extra boost—making hills feel flatter and distances shorter.

In Ontario, both Class 1 and Class 2 are considered legal (max 32 km/h). Class 1 is pedal assist; Class 2 has both pedal assist and a throttle. Class 3 (faster than 32 km/h) is restricted to private property.

Yes, as per Ontario's Highway Traffic Act, e-bikes are considered bicycles and do not require a driver's license, registration, or insurance. You must be 16+ and wear an approved helmet.

Anywhere bicycles are allowed, such as bike lanes or roads. They are prohibited on 400-series highways and expressways. Municipalities may have specific bylaws that further restrict use, so checking local regulations is recommended.

No worries! It simply becomes a regular bike. You can pedal home, burn some extra calories, and plug it in to charge for your next adventure.

Safe as long as you follow protocols! Wear a helmet, use lights at night, and remember that e-bikes are heavier, so they might take longer to stop. Quality e-bikes come equipped with superior frame designs and braking systems.

Absolutely! They are a fantastic green alternative to cars. E-bikes emit less pollution, require fewer resources to manufacture, and make for cleaner cities.

Treat it like a "beloved pet." Keep it cool, dry, and avoid extreme temperatures. Store it between 50%-80% if not using it for a while—never store it fully charged or fully depleted.

Lifespan is generally 3-5 years. Range varies (40 to 120 km) based on weight, terrain, and wind. Most take 3-6 hours to charge from empty.

A Battery Management System (BMS) is a protective circuit that maintains normal limits for voltage and temperature. This prevents overheating. Most fire reports are due to black-market or tampered batteries.

Most are water-resistant, not waterproof. For winter, cold reduces battery life temporarily. Use a battery cover, start with a room-temp battery, and bundle up.

Maintenance is similar to a traditional bike (brakes, gears, tires). You can add accessories like racks and fenders, but altering the motor or battery is not recommended.

• Hamilton & Brant: Hamilton-Brantford Rail Trail (32km).
• Niagara: Niagara River Recreation Trail (56km).
• Halton: Waterfront Trail (Burlington/Oakville).
• GTA: Toronto Trail System (Don Valley/Waterfront).
• Haldimand & Norfolk: Lynn Valley Trail (Port Dover to Simcoe).

No license needed, must be 16+. Max speed 24 km/h. You must stand at all times, wear a helmet if under 18, and use a horn or bell. Most municipalities prohibit sidewalk riding.

Charge fully before first ride and avoid a 0% charge. Regular, partial charges are best. Store in a dry place that isn't too hot or cold.

Yes! We have a fully equipped shop with skilled mechanics to help diagnose and repair pretty much anything e-bike or kick-scooter related. Visit our Service Page for packages.

Visit us at 1931 King St E, call 905-545-2424, or check the Official Ontario E-Bike Rules.