Effective Date: January 1, 2024

Welcome to Hamilton Electric Bikes Privacy Policy page!

Your privacy is of great importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information gathered from our customers through both our physical retail store location, remotely at events or consumer shows, social networking sites, and our online store, accessible at www.hamiltonelectricbikes.ca. Our operations are located in Hamilton, Ontario, Canada, and we adhere to the applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you provide to us voluntarily when you purchase products from our retail store or online, sign up for our newsletters, visit our booth at community events, trade shows or other external events we may be present at or you participated in one of our many promotions either online or in a publication, through an advertising partner. The types of personal information we may collect include:

– Your name, address, email address, phone number, and payment information.
– Information about your purchases and preferences.
– Any other personal information that you voluntarily provide to us.

2. How We Use Your Information

We use your personal information to:

• Process your transactions and deliver products that you have ordered.
• Communicate with you about orders, products,warranties, services, important post sale information, newsletters and promotional offers.
• Maintain and update our records and your accounts with us.
• Improve our store and platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical, or other functions on our behalf.

3. Information Sharing and Disclosure

We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information to third parties in the following circumstances:

• To our service providers who manage our customer information and perform services on our behalf, such as payment processing, shipping, data management, email distribution, market research, information analysis, and promotions management.
• To comply with legal processes or governmental requests, enforce our Terms of Service, prevent harm to others, or defend against legal claims.
• In the event of a merger, acquisition, or sale of all or a portion of our assets.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Square and WordPress Woocommerce plugin to power our online store—you can read more about how Square and Woocommerce uses your Personal Information here: Square and Woocommerce. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: Google Privacy Policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website is equipped with SSL technology to ensure that your data is encrypted and transmitted securely. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Access to Your Personal Information

You have the right to access and update your personal information and preferences at any time. If you wish to do so, please contact us at the details provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website before the change becomes effective.

7. Children’s Privacy

Our Services are not intended to be used by children under the age of 16. If you believe a child has been using our Services without the proper consent, you may contact us at the email noted in the “Contact Us” section below and we will promptly remove the data from our system.

8. Use of Store Cameras.

We may use cameras in or around the store property to keep employees and customers safe and to look for ways to improve our customer experience. We do not use these cameras to identify people except when necessary for security reasons.

9. Third-Party Use of Cookies

Some content or applications on the Website are served by third parties. These third parties may use cookies or other tracking technologies to collect information about you.

Contact Information

If you have questions or concerns regarding this Privacy Policy, our privacy practices, or if you wish to file a complaint, please contact us at:

Hamilton Electric Bikes
1931 King St East
Hamilton, Ontario, Canada L8K1V9
Email: privacy@hamiltonelectricbikes.ca
Phone: 905-545-2424

By using our website, engaging with us at an event or at our retail store location, purchasing products from our retail or online store, you consent to the terms of this Privacy Policy.