Last Updated: September 2026

Hamilton Electric Bikes (HEB) Privacy Policy

Your privacy is of great importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information gathered from our customers through our physical retail store, remotely at events or consumer shows, social networking sites, and our online store. Our operations are located in Hamilton, Ontario, Canada, and we adhere to applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you provide to us voluntarily when you purchase products, sign up for our newsletters, visit our booth at community events, or participate in our promotions. The types of personal information we may collect include:

• Your name, billing/shipping address, email address, phone number, and payment information.
• Information about your purchases, vehicle preferences, and service history.
• Any other personal information that you voluntarily provide to us.

2. How We Use Your Information

We use your personal information to:

• Process your transactions, screen for fraud, and deliver products that you have ordered.
• Communicate with you about orders, delivery appointments, warranties, service plans, and important post-sale information.
• Maintain and update our customer records and your accounts with us.
• Improve our store and platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical or logistical functions on our behalf.

3. Information Sharing and Disclosure

We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information to third parties in the following circumstances:

• Logistics & Fraud Prevention: To our service providers who perform services on our behalf, such as LTL freight carriers (who require your phone number for delivery appointments) and automated payment fraud-detection gateways.
• Platform Providers: We use third-party platforms to power our online store. You can read more about how they use your Personal Information here: Square Privacy Policy and WooCommerce Privacy Policy.
• Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
• Legal Compliance: To comply with legal processes or governmental requests, enforce our Terms of Service, prevent harm to others, or defend against legal claims.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website is equipped with SSL technology to ensure that your data is encrypted and transmitted securely. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Access to Your Personal Information

You have the right to access and update your personal information and preferences at any time. If you wish to do so, please contact us at the details provided below.

6. Children’s Privacy

Our Services are not intended to be used by children under the age of 16. If you believe a child has been using our Services without proper consent, you may contact us, and we will promptly remove the data from our system.

7. Use of Store Cameras

We use security cameras in and around our 1931 King St East retail property to keep employees and customers safe and to monitor inventory. We do not use these cameras to identify people except when necessary for security reasons or law enforcement requests.

8. Third-Party Use of Cookies

Some content or applications on the Website are served by third parties. These third parties may use cookies or other tracking technologies to collect information about your browsing habits.

9. Contact Information & Policy Changes

We may update this Privacy Policy to reflect changes to our information practices. By using our website or purchasing products from our retail or online store, you consent to the terms of this Privacy Policy.

If you have questions or concerns regarding our privacy practices, or if you wish to file a complaint, please contact us at:

Hamilton Electric Bikes
1931 King St East
Hamilton, Ontario L8K 1V9
Canada
Email: info@hamiltonelectricbikes.ca
Phone: 905-545-2424