SERVICE CENTRE
Service & Plans: Total Protection
Whether you need a flat tire repaired, new brake pads installed, or full financial protection for your investment, we have you covered. Join the club to save on maintenance, then add your accident shield for total peace of mind.
Hamilton Electric Bikes Service Plans
Recommended for EVERY Rider. Keep your ride running smoothly and cap your labour costs.
| Annual Plan Level | Annual Price | Included Tune-Up | Flat Tire Labour Service Incidents (Max/Year)* | Brake Adjustments Labour Service Incidents (Max/Year)* | In-Warranty Cap** | Post-Warranty Cap*** | Accessory Disc.**** |
|---|---|---|---|---|---|---|---|
| Essential Service Plan | $119/yr |
The Essential Tune-Up
(Safety Check)
|
1 Incident | 1 Incident | MAX 1.25 hrs | MAX 2.5 hrs | 10% Off |
| Premium Service Plan | $189/yr |
The Premium Tune-Up
(Deep Clean)
|
2 Incidents | 2 Incidents | MAX 1 hr | MAX 2 hrs | 15% Off |
| Ultimate Service Plan BEST VALUE | $349/yr |
The Ultimate Tune-Up
(Full Overhaul)
|
UNLIMITED FREE | UNLIMITED FREE | MAX 0.75 hrs | MAX 1.5 hrs | 20% Off |
|
Current Labour Rate: $99 per hour (charged in 0.25hr increments).
|
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⚠️ Enrollment Health Check
Did you purchase from another dealer, or is your warranty expired? We require a one-time $49 Diagnostic Enrollment Fee to ensure your ride is eligible for protection.
SureBright Accident Protection
SUREBRIGHTBuying a NEW E-Bike or Scooter? Add SureBright at checkout for the risks not covered by manufacturer’s warranty or Hamilton Electric Bikes Service Plans.
- Accidental Damage: Covers drops, falls, and impacts.
- Breakdowns: Motor, battery, cabling, and controller coverage.
- Wear & Tear: Protection against inevitable degradation.
- Total Loss: Replacement if repair isn’t possible.
Why SureBright?
Ride Worry-Free Today!
Secure your Service Plan and start saving immediately.
Standalone Tune-Ups & A-La-Carte Services
No annual plan? No problem! You may purchase any of our comprehensive tune-ups separately. Pricing is for Labour Only (parts extra).
The Essential Tune-Up
- Align shifters and adjust gears
- Align and adjust brakes for best performance
- Inflate tires to recommended pressure
- Lubricate chain
*Note: Extra Dirty Prep Charge ($49.99) applies if ride is excessively dirty.
*Typically done within 48 hours.
The Ultimate Tune-Up
- Dirty Prep Charge is WAIVED (FREE)
- All items in The Premium Tune-Up, PLUS:
- Replace brake pads and align (includes cost of pads up to $25 per set)
- Flush and replace hydraulic fluids
- Run a battery health test and generate report (on brands we carry)
*Typically takes approximately 1 week.
Quick Fixes & Fees (Labour Only)
All Quick Fixes are charged based on actual time. Our shop rate is $99.00 per hour, billed in 1/4 hour increments. Ranges account for complexity factors like seized bolts, excessive corrosion, and hidden electrical complications.
| Flat Tire/Tube Installation Labour (Front Wheel) | 30–45 mins / $49.50 – $74.25 |
| Flat Tire/Tube Installation Labour (Rear Wheel) | 30–60 mins / $49.50 – $99.00 |
| Minor Brake Adjustment (Per Wheel) | 15–45 mins / $24.75 – $74.25 |
| Scooter Flat Tire/Tube (Complex Hubs) | 45–90 mins / $74.25 – $148.50 |
| E-Bike Diagnostic Fee (For complex repairs/estimates) | Estimated at $75.00 |
| Extra Dirty Prep Charge (A-La-Carte) | $49.99 |
Service Procedures & Key Policies
- Confirmation: Call or email before booking to confirm we can support your e-bike/e-scooter and service needs.
- Priority Service: Customers who purchased their e-bike/e-scooter from Hamilton Electric Bikes receive priority service slots.
- Battery Certification: We will only allow UL or CE certified batteries in the shop for service.
- Off-Brand Repairs: We provide basic service, but customer must source and provide the necessary parts.
- Tune-Up Pricing: Replacement parts are not included in the service package price unless noted.
Full Service Plan Terms & Conditions
- Diagnostic Enrollment Fee ($49): Mandatory for rides not purchased from us or with expired warranties. Ensures ride safety before plan enrollment.
- Warranty Processing Fee (WPF) – $50: Waived for all plan holders when processing a qualifying warranty claim.
- Fair Usage Policy: Unlimited labour benefits are for reasonable wear-and-tear. Excessive use (e.g., >6 times/year) or negligence may revert charges to the standard cap.
- Manufacturer Bankruptcy: If a manufacturer fails, In-Warranty caps revert to Post-Warranty caps. Customer is responsible for sourcing proprietary parts.
- Term & Transition: Plans are 12-month memberships. In-Warranty caps apply while factory warranty is active; Post-Warranty caps apply immediately after factory warranty expires.
- Service Incident Exclusion: The plan provides a set number of uses (or unlimited) for **Flat Tire Fixes** and **Brake Adjustments** separately. All benefits cover labour only and explicitly exclude the cost of all replacement parts (e.g., tubes, pads, cables). Parts must be purchased separately.
- Plan Per Product: Each service plan purchased covers only one designated e-bike or e-scooter identified by its unique Serial or VIN number. Multiple products require the purchase of multiple, individual service plans.