SERVICE CENTRE
Service & Membership Plans: Total Protection
Whether you need a flat tire repaired, new brake pads installed, your electrical system fix, warranty work done or full financial protection for your investment, we have you covered… and more!
Service Plans Tailored to How You Ride
Predictable maintenance costs to help you budget and endless KM’s of peace of mind riding.
Essential Membership
- ✔ Includes One Essential Tune-Up (Parts Extra)
- ✔ One Free Flat Tire Fix & One Free Brake Adjustment
- ✔ Labour Cap: In-Warranty 1.25 hrs / Post 2.5 hrs
- ✔ WPF WAIVED ($50 Value) & 10% Off Accessories
Premium Tune-Up
(Parts Extra)
What’s Included?Premium Membership
- ✔ Includes One Premium Tune-Up (Parts Extra)
- ✔ 2 x Free Flat Fixes & 2 x Free Brake Adjusts
- ✔ Labour Cap: In-Warranty 1.0 hr / Post 2.0 hrs
- ✔ WPF WAIVED ($50 Value) & 15% Off Accessories
Ultimate Membership
- ✔ Includes One Ultimate Tune-Up (Parts Extra)
- ✔ Unlimited Free Flat & Brake Adjustment Labour
- ✔ Lowest Labour Cap: In-Warranty 0.75 hrs / Post 1.5 hrs
- ✔ WPF WAIVED & 20% Off Accessories
Understanding Your Labour Caps
Manufacturer Warranty Labour Cap
Standard manufacturer warranties usually only cover the parts. Our plans cap the labour cost for warranty processing, diagnostics, tire installs, wheel truing, and accessory upgrades.
Post-Warranty Labour Cap
When your warranty expires, repairs can be expensive. Membership acts as your safety net, capping labour on motor teardowns, controller swaps, wiring, and drivetrain overhauls.
Standard Shop Rate: $99/hour
Membership covers labour only. Replacement parts are separate unless they are covered by an active manufacturer part warranty.
Accident Protection
Buying a NEW E-Bike or Scooter? Add SureBright at checkout for the risks not covered by manufacturer’s warranty or Hamilton Electric Bikes Service Plans.
- 🛡️ Accidental Damage
- 🛠️ Breakdowns
- ⏳ Wear & Tear
- 🚲 Total Loss
Why SureBright?
Ride Worry-Free Today!
Secure your Service Membership and start saving immediately.
Standalone Service Details
No annual plan? No problem! You may purchase any of our comprehensive tune-ups separately. Pricing is for Labour Only (parts extra).
Essential Tune-Up
- ✔ Align shifters and adjust gears
- ✔ Align and adjust brakes for best performance
- ✔ Inflate tires to recommended pressure
- ✔ Lubricate chain
Ultimate Tune-Up
- ✔ Dirty Prep Charge is WAIVED (FREE)
- ✔ All items in The Premium Tune-Up, PLUS:
- ✔ Replace brake pads and align (includes cost of pads up to $25 per set)
- ✔ Flush and replace hydraulic fluids
- ✔ Run a battery health test and generate report (on brands we carry)
Quick Fixes & Fees Labour Only
All Quick Fixes are charged based on actual time. Our shop rate is $99.00 per hour, billed in 1/4 hour increments. Ranges account for complexity factors like seized bolts and excessive corrosion.
| Flat Tire/Tube Installation Labour (Front Wheel) | $49.50 – $74.25 |
| Flat Tire/Tube Installation Labour (Rear Wheel) | $49.50 – $99.00 |
| Minor Brake Adjustment (Per Wheel) | $24.75 – $74.25 |
| Scooter Flat Tire/Tube (Complex Hubs) | $74.25 – $148.50 |
| E-Bike Diagnostic Fee (For complex repairs/estimates) | Estimated at $75.00 |
| Extra Dirty Prep Charge (A-La-Carte) | $49.99 |
🚨 Enrollment Health Check
Purchased elsewhere or warranty expired? To ensure your ride is safe and eligible for protection, we require a one-time $49 Diagnostic Enrollment Fee and a professional health check.
Service Procedures & Policies
- Confirmation: Call or email before booking to confirm we can support your e-bike/e-scooter and service needs.
- Priority Service: HEB Customers receive priority service repair slots.
- Battery Certification: We will only allow eBikes or Scooters with UL or CE certified batteries in our shop for servicing.
- Off-Brand Repairs: We provide basic service, unless customer’s are able at their expense to source the needed electronic parts or components for their particular brand.
- Tune-Up Pricing: Replacement parts are not included in service packages unless noted.
Full Plan Terms & Conditions
- Diagnostic Fee ($49): Mandatory for rides not purchased from us or with expired warranties.
- WPF Waiver ($50): The Warranty Processing Fee is WAIVED for all active plan holders. WPF is the time and paperwork it takes to process a warranty
- Fair Usage Policy: Unlimited labour benefits are for reasonable wear-and-tear. Excessive use (more then 4 x per year) or negligence may revert charges to the standard cap.
- Term & Transition: 12-month membership. Caps apply based on active factory warranty status.
- Incident Exclusion: Benefits cover Labour Only. Tubes, pads, and cables are separate.
- Plan Per Product: Each plan covers only one ride identified by the products Serial or VIN number.